Video: Managing Up (10 minutes)
In this course, Molly shares her framework for managing up — not as a set of tricks for handling your boss, but as the ongoing work of decoding another human being. Every new boss comes with a new playbook: how they process information, what they care about, how they build trust, and what they need from you in order to make better decisions.
Molly walks through five rules for managing up, from building trust and adapting your communication style to disagreeing effectively and knowing when to put a fight down. Ultimately, she frames managing up as one of the most important skills for senior operators.
P.S. If you liked this course, you may also appreciate these related pieces from Molly.