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So true! I think that when one person is the catalyst for change, they've had time to process the idea and change.... Everyone else is just learning about it later. So the catalyst can get impatient (why aren't they excited? Why are they slow to get onboard?) without remembering that they have already had a lot of time process the change. Everyone else is just getting started.

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Well said!

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Emotional aspects of management is hard to quantify. Hence, they get shrugged off by upper layers of the company as unimportant.

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